Refund Policy

Automatic refunds for rentals

When you rent a number, its price is reserved from your balance. If no SMS code arrives before the rental timer ends, or if you cancel the rental before a code arrives, the full price is returned to your balance immediately.

• Cancelled rentals without a code — full refund to balance.
• Expired rentals without a code — full refund to balance.
• Rentals that received at least one code — charged, as the service was delivered.

Codes that were received

Once a verification code has been delivered to your dashboard, API or webhook, the rental is considered complete and is not refundable, even if the third-party website later rejects or bans the account. We are not responsible for decisions made by third-party services. Our guide to registering without bans can help you improve your success rate.

Unused balance

Your balance can be used with any service at any time and does not expire. If you experience a problem that our team cannot resolve, you may be eligible for a refund of the unused balance remaining in your account. Eligibility is decided case by case, taking into account the nature of the problem and our efforts to resolve it, as described in our Terms and Conditions.

Crypto deposits

Crypto payments are credited using the exchange rate at the time the deposit is confirmed. If you send a different amount than requested, the amount you actually sent is credited. Funds sent on the wrong network or to an expired payment address may not be recoverable. Approved balance refunds are paid in cryptocurrency, and network fees may be deducted.

When refunds are denied

• Abuse of the service or any violation of our Terms and Conditions.
• Balance received through transfers, promotions or referral rewards.
• Accounts that have been banned or terminated for misuse.

How to request a refund

Email [email protected] or contact live chat from the account email, and include a detailed description of the issue together with the rental IDs or payment order IDs involved.